Shipping policy

PROCESSING
All orders are hand poured, packed, and shipped within 3–5 business days from our Caribbean‑inspired studio. Please allow a little extra processing time around sales and during U.S. holidays. We’re unable to make changes once an order is placed; however, if you have any questions, email info@chaconiacandles.com with your order number and details and we’ll do our best to help.

DOMESTIC SHIPPING — CONTIGUOUS U.S.
A flat $5.99 shipping fee applies to orders, contiguous U.S. Once picked up and scanned by the carrier, transit times typically range 3–10 business days, depending on shipping method and destination. You’ll receive a shipping confirmation email as soon as a label is created; tracking may take up to 48 hours to update after label creation.

NOTES
- Certain items (like room + linen sprays, reed diffusers, and perfumes) ship ground only per carrier rules and may arrive separately. 
- In periods of extreme heat, we may briefly hold shipments to protect your candles.

INTERNATIONAL SHIPPING
We don’t ship internationally just yet, but we’re working on it. Join our newsletter for updates on when our Caribbean scents will set sail worldwide.